Welcome to the Help Center. Here you’ll find answers to Frequently Asked Questions. Don’t see the answer you’re looking for? Select the most relevant topic you can find and there’s a simple form for your question.
Is your topic not covered? No problem, contact us.
Online Store
Topic |
Category |
Your book is out of stock at Amazon, how do I order it? |
Online Store, Products |
Why buy from The Youth Cartel? |
Online Store, Policies |
Where do I put a coupon code? |
Online Store, Payments |
What’s your standard shipping time? |
Online Store, Shipping |
Snap! I forgot to add my coupon code. |
Online Store, Payments |
Shipping Policy |
Online Store, Policies, Shipping |
Return Policy |
Online Store, Policies |
Reprint / Resend Receipts |
Online Store, Payments, Policies |
Purchase Orders, Invoices, and Payments |
Existing Retailers, Online Store, Payments, Retailers |
Product Samples |
Online Store, Products |
Privacy Policy |
Online Store, Policies |
Payment Methods |
Online Store, Payments |
Oops! I gave you the wrong shipping address. What do I do? |
Online Store, Shipping |
My download link isn’t working. What do I do? |
Online Store, Products |
I need a copy of my receipt or invoice… |
Online Store, Payments |
I live in Canada, can you ship to a friend in the United States and I can pick it up there? |
Online Store, Shipping |
How much inventory do you have? |
Online Store, Products |
How do I place an order over the phone? |
Online Store, Payments |
How do I pay an invoice? |
Online Store, Payments |
How do I buy your books in Europe? |
Online Store, Shipping |
How can I track my order? |
Online Store, Shipping |
Help! My order is damaged! |
Online Store, Policies, Shipping |
Having Trouble with a Credit Card? |
Online Store, Payments |
Do you support your products if they are purchased at another retailer? |
Online Store, Products |
Do you ship to the United Kingdom? |
Online Store, Shipping |
Do you sell a digital version of your books? |
Online Store, Products |
Do you offer bulk discounts? |
Online Store, Products |
Backorders |
Online Store, Products |
All About Free Shipping |
Online Store, Shipping |
Cartel Courses
Youth Ministry Coaching Program
Topic |
Category |
Sample Two Day Schedule |
General Information, Youth Ministry Coaching Program |
Paying for Your Cohort |
Payment and Travel Information, Youth Ministry Coaching Program |
Overview of the Youth Ministry Coaching Program |
General Information, Youth Ministry Coaching Program |
Onramp Cohort |
General Information, Youth Ministry Coaching Program |
Nonprofit Ministry Leader Cohort |
General Information, Youth Ministry Coaching Program |
Cohorts Currently Forming |
General Information, Youth Ministry Coaching Program |
Cohort History of the Youth Ministry Coaching Program |
General Information, Youth Ministry Coaching Program |
Basic Travel, Accommodations, & Scheduling Info |
Payment and Travel Information, Youth Ministry Coaching Program |
Event Policies
Middle School Ministry Campference
Youth Cartel Missions
Job Bank
Publishing Retailers
Topic |
Category |
Types of Products |
New Retailers, Retailers |
Terms of Return |
Existing Retailers, Retailers |
Standard Terms |
New Retailers, Retailers |
Shipping Options |
Existing Retailers, Retailers |
Returns |
Existing Retailers, Retailers |
Purchase Orders, Invoices, and Payments |
Existing Retailers, Online Store, Payments, Retailers |
Product Information |
Existing Retailers, Retailers |
Product Availability |
Existing Retailers, Retailers |
Online Payments and Account History |
Existing Retailers, Retailers |
Interested in Becoming a Cartel Publishing Retailer? |
New Retailers, Retailers |
Digital Product Terms |
New Retailers, Retailers |
Digital Files of Cartel Products |
Existing Retailers, Retailers |
Can I Place an Order via Electronic Data Interchange (EDI)? |
New Retailers, Retailers |
Advanced Shipment Notifications (ASN) |
Existing Retailers, Retailers |
Miscellaneous Help