Welcome to the Help Center. Here you’ll find answers to Frequently Asked Questions. Don’t see the answer you’re looking for? Select the most relevant topic you can find and there’s a simple form for your question.
Is your topic not covered? No problem, contact us.
Online Store
| Topic |
Category |
| Your book is out of stock at Amazon, how do I order it? |
Online Store, Products |
| Why buy from The Youth Cartel? |
Online Store, Policies |
| Where do I put a coupon code? |
Online Store, Payments |
| What’s your standard shipping time? |
Online Store, Shipping |
| Snap! I forgot to add my coupon code. |
Online Store, Payments |
| Shipping Policy |
Online Store, Policies, Shipping |
| Return Policy |
Online Store, Policies |
| Reprint / Resend Receipts |
Online Store, Payments, Policies |
| Purchase Orders, Invoices, and Payments |
Existing Retailers, Online Store, Payments, Retailers |
| Product Samples |
Online Store, Products |
| Privacy Policy |
Online Store, Policies |
| Payment Methods |
Online Store, Payments |
| Oops! I gave you the wrong shipping address. What do I do? |
Online Store, Shipping |
| My download link isn’t working. What do I do? |
Online Store, Products |
| I need a copy of my receipt or invoice… |
Online Store, Payments |
| I live in Canada, can you ship to a friend in the United States and I can pick it up there? |
Online Store, Shipping |
| How much inventory do you have? |
Online Store, Products |
| How do I place an order over the phone? |
Online Store, Payments |
| How do I pay an invoice? |
Online Store, Payments |
| How do I buy your books in Europe? |
Online Store, Shipping |
| How can I track my order? |
Online Store, Shipping |
| Help! My order is damaged! |
Online Store, Policies, Shipping |
| Having Trouble with a Credit Card? |
Online Store, Payments |
| Do you support your products if they are purchased at another retailer? |
Online Store, Products |
| Do you ship to the United Kingdom? |
Online Store, Shipping |
| Do you sell a digital version of your books? |
Online Store, Products |
| Do you offer bulk discounts? |
Online Store, Products |
| Backorders |
Online Store, Products |
| All About Free Shipping |
Online Store, Shipping |
Cartel Courses
Youth Ministry Coaching Program
| Topic |
Category |
| Sample Two Day Schedule |
General Information, Youth Ministry Coaching Program |
| Paying for Your Cohort |
Payment and Travel Information, Youth Ministry Coaching Program |
| Overview of the Youth Ministry Coaching Program |
General Information, Youth Ministry Coaching Program |
| Onramp Cohort |
General Information, Youth Ministry Coaching Program |
| Nonprofit Ministry Leader Cohort |
General Information, Youth Ministry Coaching Program |
| Cohorts Currently Forming |
General Information, Youth Ministry Coaching Program |
| Cohort History of the Youth Ministry Coaching Program |
General Information, Youth Ministry Coaching Program |
| Basic Travel, Accommodations, & Scheduling Info |
Payment and Travel Information, Youth Ministry Coaching Program |
Event Policies
Middle School Ministry Campference
Youth Cartel Missions
Job Bank
Publishing Retailers
| Topic |
Category |
| Types of Products |
New Retailers, Retailers |
| Terms of Return |
Existing Retailers, Retailers |
| Standard Terms |
New Retailers, Retailers |
| Shipping Options |
Existing Retailers, Retailers |
| Returns |
Existing Retailers, Retailers |
| Purchase Orders, Invoices, and Payments |
Existing Retailers, Online Store, Payments, Retailers |
| Product Information |
Existing Retailers, Retailers |
| Product Availability |
Existing Retailers, Retailers |
| Online Payments and Account History |
Existing Retailers, Retailers |
| Interested in Becoming a Cartel Publishing Retailer? |
New Retailers, Retailers |
| Digital Product Terms |
New Retailers, Retailers |
| Digital Files of Cartel Products |
Existing Retailers, Retailers |
| Can I Place an Order via Electronic Data Interchange (EDI)? |
New Retailers, Retailers |
| Advanced Shipment Notifications (ASN) |
Existing Retailers, Retailers |
Miscellaneous Help
