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Oops! I gave you the wrong shipping address. What do I do?

Q: I entered the wrong shipping information when I checked out… can you change it?

A: So long as we’ve not shipped it already, changes are no problem. If it’s already shipped via USPS than there isn’t really anything we can do. But if it’s shipped via UPS we might be able to change an address mid-shipment for an additional fee.

A couple ways to change the shipping address on a current order:

  1. Drop us a note (below) and ask us to edit it. Having your order number, email address, or name on the order will really help.
  2. On the bottom of your order confirmation is a “Contact Customer Support” link.

TIP: If you login to your Cartel account (or create one) you can store your billing, shipping, and payment information. It makes it easier to place orders and lessens the chance that you’ll mess up.


Still need help?

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