Having Trouble with a Credit Card?

If you are trying to complete a transaction on our online store but are receiving an error related to your credit card, here are some steps you can take to try to resolve it yourself.

  1. Pay attention to what the error tells you. Generally, it is telling you exactly what the problem is. (Incorrect card number, phone number, zip code, CCV#.)
  2. Make sure your browser isn’t blocking the transaction. If you have private browsing or a setting that’s blocking Javascript, you may get an error. If those are enabled, try the transaction on another browser or change the settings. (Our transactions are secure, the form is transmitted via an SSL connection between our site and our credit card processor, Stripe.)
  3. Pick another payment option. If the problem persists, we offer three additional payment options. We offer payments via check, PayPal, or your Amazon.com account at no additional cost to you. 

If you need help completing a transaction, please don’t hesitate to ask us.

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