Please see Returns
If we agree to accept returns on your order, we will credit your account for the items returned which are in sellable condition.
If your returns are not received in sellable condition we will provide documentation, photos of the damages, notifying our contact person of the problem.
We will then credit your account accordingly.
What are your shipping options for retailers?
We usually ship via United States Postal Service (USPS) or United Parcel Service (UPS). We get a morning pick-up from the USPS and a late afternoon pickup from UPS.
Most of our outgoing packages go out via UPS Ground, USPS Priority, or USPS Media Mail.
Large shipments will most likely ship via a freight company directly from our printer, located in the San Diego, California area.
We’re more than happy to work with you!
If you’d like us to use your preferred shipping method or bill your account directly with your shipping account number, please provide those details on your purchase order.
How do you handle returns?
We do not typically accept returns from retailers, as per our Standard Terms.
If you’d like to discuss this with us, please contact us.
You may submit to us a purchase order for products you’d like to sell. Please include the name of the item, it’s ISBN, the quantity of the item you are ordering, as well as any shipping information or requests. (Specifically, we need to know if this is a rush order or if you need us to ship via your UPS/FedEx account, etc.)
If your company doesn’t have a purchase order system in place, simply email in those orders to firstname.lastname@example.org and we’ll confirm them with an invoice.
Most often, we will fulfill the order and then issue an invoice that has the full costs of the transaction listed. (See Standard Terms)
Your invoice will include the quantity of items shipped as well as the shipping charges due. If you’ve issued us a Purchase Order number we will do our very best to include that on the invoice, if we’ve not done that and you receive an invoice without a purchase order, please let us know. We can easily edit and resend an invoice.
Purchase History – Our invoicing system, Freshbooks, keeps all of your companies purchase history together. If you need access to your purchase history with us, please let us know and we’d be happy to give an individual within your company access to that.
See Online Payments and Account History
All invoices include the following payment options:
- American Express
We do not accept payments over the phone.
How do I get product information or marketing collateral for my store?
In general, you can find things like the book’s cover image, back cover copy, endorsements, and author information on the individual product page for each item.
We’re happy to resize any images, provide more information about the book, or put you in contact with our authors.
If you need something specific or different, please let us know.
Do you have ____ in stock and ready to ship?
The quickest way to know if something is in stock is to visit our online store and add the quantity you are interested in to your shopping cart. (No login required, you don’t have to make a purchase there) The online store inventory is pretty accurate.
Feel free to send us an email about product inventory levels.
Our printer is local and has all of our products on file. If you’d like to order more of a product than we currently have available, we can usually get more within 2 weeks.
Do you accept online payments?
Yes, you may pay for your invoice online. In your invoice notification email, click the link to view the invoice online then select the option to make a payment online via Credit Card or Paypal.
Can I see my account history?
Yes, if you’d like to have access to your account history please contact us and we will provide you with a user account for our accounting software, Freshbooks. We don’t do this by default but are happy to provide it for any retailer/customer upon request. (We can provide multiple access accounts per company, also upon request.)
How do I get access to digital files for my online store?
We have a shared Dropbox folder for all of our online retailers. When a new product is made available, we add the product files to that folder.
Are you a retailer who needs access to the digital goods folder? Let us know.
Do you provide ASN? (Advanced Shipment Notifications)
Yes. We will convert your purchase order to an invoice, we will not send the invoice to you until your shipment has been created. If tracking information is available, we will include this on your invoice along with any associate shipping charges.