Return Policy

Physical product ordered directly from our online store may be returned to us within 30 days in new, unused condition for a full-refund, less any shipping costs. Refunds will be processed in the manner you paid. For instance, if you paid via PayPal your PayPal account will receive the refund.

Digital products may not be returned. If you are not pleased with the quality of the digital product you have purchased, please contact us. In some cases, if the product did not meet your expectations, we may issue a partial or complete refund.

Why buy from The Youth Cartel?

We know there are a lot of great places to buy youth ministry resources. So why should you buy from us and not someone else?

Support the Cartel

I love what you guys are doing.” We hear that all the time and we are really humbled by that. Thank you for noticing!

At the same time, we need you to express that in practical ways by buying stuff from us so we can continue the mission of The Youth Cartel. We’re a small business, not a ministry funded by donors.

The bottom line is that your order helps us keep going. (And growing!)

It Stays in the Family

By placing an order on our store, you are building our business. The Cartel is a family-business, literally! 

Join the community

Join our Facebook group where you can ask questions directly to our editorial team and/or author. So you can see how other people are using a specific curriculum, post your questions, share ideas, and otherwise connect with people who are reading or using the same stuff as you.

Don’t see a topic that fits your needs? Ask it!

We Can’t Compete

We know that there are sites out there that can beat our prices. Heck, no one can compete with Amazon because of their economies of scale. Just know that when you spend a few pennies more it makes a big difference for us.

Actually, Buy it on Amazon!

All that said, when it comes to stuff from our publishing line, it helps us just as much to buy it from Amazon or one of our other distributors. So do what’s best for you… all we care is getting great youth ministry resources into your hands. 

Reprint / Resend Receipts

Question:

I can’t find my receipt, can I get a new one?

Answer:

Absolutely! Send in a request via our Help Center below and tell us as much about your order as you can remember. Things like: When you ordered, what the total was, what you ordered, what email address you used, what the name on the order was… anything that’ll help us find it in our system.

When we find it, we’ll send it back as a PDF.

Solution:

For future orders, make sure you login or create an account with our store. That way, any future order will be right on your My Account page.

Help! My order is damaged!

Unfortunately, some orders get damaged in shipping. (About 1% of our orders. Yikes!)

Relax. We’ve got you covered! We will replace damaged items at no cost to you.

Here’s what you need to do:

  1. Fill out the form below.
  2. Please let us know the order number and which items were damaged.
  3. Please take a photo of the damage with your phone or camera, usually we’ll ask to see photos of what went wrong so we an go yell at the post office.

We will let you know what to do with the damaged items, more often than not we’ll have you keep them or throw them out rather than returning them to us.

Why do I need to send pictures? Sending pictures of the damages really helps us out. Not only does it help us package stuff better so that stuff like this doesn’t happen in the future, it also informs us about what types of shipping materials to buy, what levels of shipping to offer, etc. We also have a relationship with the local post office and they need to see what types of damage is occurring to our shipments so that they can better serve us. A picture really is worth 1000 words! 

Shipping Policy

Online Store

Orders placed via our online store may require an additional charge for shipping/handling. Our online store software calculates shipping costs via USPS or UPS to give you, the consumer, the ability to pick the shipping option that best suits your needs. We do not set shipping rates as they come from USPS or UPS directly. Our software only adds a small per item fee on top of the shipping companies rates to cover package handling and shipping supplies.

Orders are typically shipped the same day or the next business day. Orders are picked up daily from our office and we typically make an additional delivery to the post office before they close.

Shipping information, such as tracking numbers, are added to orders at the time of shipping. If such information is available, customers may visit the link at the bottom of their receipt to view their receipt online, which will include links to the corresponding shipments.

International Orders

We do ship internationally via the United States Postal Service (USPS) and United Parcel Service (UPS). We use the same shipping procedure as above. If your order is more that 64 ounces, expect to pay handsomely for non-US shipping. We will contact you if we require any additional information for customs/tariff charges. You are 100% responsible for any additional charges we incur in shipping your product to you outside of the United States.

Canadian customers may ship to a U.S. address. Many Canadian orders are shipped to the United States and customers cross the border to collect their order. This saves you lots of money if you live reasonably close to a U.S. border. To do this, simply specify the U.S. shipping address when placing your order.

Special Orders

If placing a special order we will charge you the actual shipping costs we pay, this will be reflected on your invoice. If you are worried about the cost of shipping please let us know and we can provide an estimate.

Pre-ordered and Backordered Items

If your item is a pre-order, we will ship it as soon as we receive that item in stock in the order your order was placed. In other words, if you pre-ordered a new product first, your order will be packed first. We think that’s fair. 

Our online store keeps a live inventory. In other words, if you can order an item that usually means it is in stock and ready to ship. Occasionally, especially with new products, we may have to backorder your item. We will communicate that to you with updated shipping information.

Privacy Policy

This Privacy Policy governs the manner in which The Youth Cartel, LLC collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://theyouthcartel.com website (“Site”). This privacy policy applies to the Site and all products and services offered by The Youth Cartel, LLC.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

The Youth Cartel, LLC may collect and use Users personal information for the following purposes:

  • – To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • – To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • – To improve our Site
    We may use feedback you provide to improve our products and services.
  • – To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • – To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • – To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

The Youth Cartel, LLC has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
The Youth Cartel, LLC
http://theyouthcartel.com
The Youth Cartel, LLC 8511 Victory Road La Mesa, CA 91942
help@theyouthcartel.com

This document was last updated on December 19, 2012

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