How can I track my order?

We may be small, but here at The Youth Cartel we run a tight shipping department.

Each new order is logged in our online store. After we receive it, we print the orders and seal the packages to be shipped that day if possible.

When we print your shipping label, if a tracking number is available, we add it to your receipt and email you an update.

Also, if you have an account with our store you’ll get access to all of your previous orders / receipts on the My Account tab.

At any time you can go to the link on the bottom of your receipt and see your shipment information. If the order has been shipped and a tracking number is available, the link will be in your online receipt and an email “should” be sent to you.

If you have any question about your order, please fill out the form below and we’ll get back to you as soon as possible.

What’s your standard shipping time?

Orders placed during the day usually go to the post office between 4-5 PM. And orders that come in after that trip to the post office just ship the next day.

Sometimes, like when we have a new product release and things are a bit loco… there’s multiple trips to the post office per day.

If you pick a shipping option other than First Class mail, you’ll get a tracking number in your order completion email. Of course, if you have an account you can also look that information up from your account page.

Do you ship to the United Kingdom?

We certainly do ship to the UK. We wish the shipping rates were better,
though. Unfortunately, the rates that our store shows are what we really
pay.

Oops! I gave you the wrong shipping address. What do I do?

Q: I entered the wrong shipping information when I checked out… can you change it?

A: So long as we’ve not shipped it already, changes are no problem. If it’s already shipped via USPS than there isn’t really anything we can do. But if it’s shipped via UPS we might be able to change an address mid-shipment for an additional fee.

A couple ways to change the shipping address on a current order:

  1. Drop us a note (below) and ask us to edit it. Having your order number, email address, or name on the order will really help.
  2. On the bottom of your order confirmation is a “Contact Customer Support” link.

TIP: If you login to your Cartel account (or create one) you can store your billing, shipping, and payment information. It makes it easier to place orders and lessens the chance that you’ll mess up.

All About Free Shipping

Question:

Do you really offer free shipping? 

Answer:

Yup.

Question:

How do I get free shipping?

Answer: 

Just add more than the minimum amount of product (any product type, including downloads) to your shopping cart. Then, when you get to the shopping cart or checkout page just select FREE SHIPPING as your shipping option.

Question:

Do I have to select free shipping if I’m eligible?

Answer:

Yep.

Question:

What class of service do I get with free shipping?

Answer:

We chose what’s cheapest & easiest for us. Usually, that means your order will be shipped USPS Media Mail. But we’ll price it out, it’s actually cheaper to send some orders USPS Priority Mail if it fits in one of their provided boxes/envelopes.

Question:

Why is free shipping restricted to U.S. orders?

Answer

Unfortunately, it’s crazy expensive to ship anything outside of the United States. Even in the off chance that it’s not expensive, the additional paperwork and special trips to the post office/UPS make it impossible to offer free shipping.

Any other questions? Contact us via the Help Center and we’ll be happy to answer any questions you might have about free shipping.

Help! My order is damaged!

Unfortunately, some orders get damaged in shipping. (About 1% of our orders. Yikes!)

Relax. We’ve got you covered! We will replace damaged items at no cost to you.

Here’s what you need to do:

  1. Fill out the form below.
  2. Please let us know the order number and which items were damaged.
  3. Please take a photo of the damage with your phone or camera, usually we’ll ask to see photos of what went wrong so we an go yell at the post office.

We will let you know what to do with the damaged items, more often than not we’ll have you keep them or throw them out rather than returning them to us.

Why do I need to send pictures? Sending pictures of the damages really helps us out. Not only does it help us package stuff better so that stuff like this doesn’t happen in the future, it also informs us about what types of shipping materials to buy, what levels of shipping to offer, etc. We also have a relationship with the local post office and they need to see what types of damage is occurring to our shipments so that they can better serve us. A picture really is worth 1000 words! 

Shipping Policy

Online Store

Orders placed via our online store may require an additional charge for shipping/handling. Our online store software calculates shipping costs via USPS or UPS to give you, the consumer, the ability to pick the shipping option that best suits your needs. We do not set shipping rates as they come from USPS or UPS directly. Our software only adds a small per item fee on top of the shipping companies rates to cover package handling and shipping supplies.

Orders are typically shipped the same day or the next business day. Orders are picked up daily from our office and we typically make an additional delivery to the post office before they close.

Shipping information, such as tracking numbers, are added to orders at the time of shipping. If such information is available, customers may visit the link at the bottom of their receipt to view their receipt online, which will include links to the corresponding shipments.

International Orders

We do ship internationally via the United States Postal Service (USPS) and United Parcel Service (UPS). We use the same shipping procedure as above. If your order is more that 64 ounces, expect to pay handsomely for non-US shipping. We will contact you if we require any additional information for customs/tariff charges. You are 100% responsible for any additional charges we incur in shipping your product to you outside of the United States.

Canadian customers may ship to a U.S. address. Many Canadian orders are shipped to the United States and customers cross the border to collect their order. This saves you lots of money if you live reasonably close to a U.S. border. To do this, simply specify the U.S. shipping address when placing your order.

Special Orders

If placing a special order we will charge you the actual shipping costs we pay, this will be reflected on your invoice. If you are worried about the cost of shipping please let us know and we can provide an estimate.

Pre-ordered and Backordered Items

If your item is a pre-order, we will ship it as soon as we receive that item in stock in the order your order was placed. In other words, if you pre-ordered a new product first, your order will be packed first. We think that’s fair. 

Our online store keeps a live inventory. In other words, if you can order an item that usually means it is in stock and ready to ship. Occasionally, especially with new products, we may have to backorder your item. We will communicate that to you with updated shipping information.