Reprint / Resend Receipts

Question:

I can’t find my receipt, can I get a new one?

Answer:

Absolutely! Send in a request via our Help Center below and tell us as much about your order as you can remember. Things like: When you ordered, what the total was, what you ordered, what email address you used, what the name on the order was… anything that’ll help us find it in our system.

When we find it, we’ll send it back as a PDF.

Solution:

For future orders, make sure you login or create an account with our store. That way, any future order will be right on your My Account page.

Snap! I forgot to add my coupon code.

Q: In my haste to place my order last night I forgot to put in my coupon code ___. Is it too late to make that adjustment?

A: Technically, yes. But if you ask nicely and we haven’t already shipped your package, we’ll be happy to refund the difference.

Just drop us a note below, making sure to mention your order number, and we’ll hook you up.

How do I place an order over the phone?

How do I pay an invoice?

Question: I have an invoice from you, how do I go about paying it?

Answer: Special orders, Youth Ministry Coaching Program cohort payments, and a variety of other payments to The Youth Cartel are paid via invoices issued by our accounting system, Freshbooks.

Invoices you receive via email may be paid by sending a check to the address on the invoice or using one of the online payments available by clicking the link in the invoice email to pay online.

Note: Larger invoices might not be eligible for payment via PayPal or credit card by default. If you need to use one of these payment methods and they aren’t currently available for your invoice, please let us know.

I need a copy of my receipt or invoice…

Ah! Your expense report is due and you’re missing a receipt. We’ve got you covered.

  1. Check your inbox (or spam folder) Every transaction [invoice payment, event registration, store order] automatically sends a receipt. Search your inbox or spam folder… it’s probably there. 
  2. Check your account. (Login to your account here) If you were logged in when you placed your order it’s already in your account waiting for you to print.
  3. Drop us a line. (See form below.) Please make sure to give us some info so we can find it. We’ll try to get back to you as quickly as we can. You’re not bothering us!

Where do I put a coupon code?

You can add a coupon code on the cart page. (https://theyouthcartel.com/store/cart/)

See the attached image below.

Purchase Orders, Invoices, and Payments

Purchase Orders

You may submit to us a purchase order for products you’d like to sell. Please include the name of the item, it’s ISBN, the quantity of the item you are ordering, as well as any shipping information or requests. (Specifically, we need to know if this is a rush order or if you need us to ship via your UPS/FedEx account, etc.)

If your company doesn’t have a purchase order system in place, simply email in those orders to adam@theyouthcartel.com and we’ll confirm them with an invoice.

Invoices

Most often, we will fulfill the order and then issue an invoice that has the full costs of the transaction listed. (See Standard Terms)

Your invoice will include the quantity of items shipped as well as the shipping charges due. If you’ve issued us a Purchase Order number we will do our very best to include that on the invoice, if we’ve not done that and you receive an invoice without a purchase order, please let us know. We can easily edit and resend an invoice.

Purchase History – Our invoicing system, Freshbooks, keeps all of your companies purchase history together. If you need access to your purchase history with us, please let us know and we’d be happy to give an individual within your company access to that.

See Online Payments and Account History

Payments

All invoices include the following payment options:

  • Check
  • PayPal
  • Visa
  • Mastercard
  • American Express

We do not accept payments over the phone.

Payment Methods

At The Youth Cartel… we take all kinds of money!
In all seriousness, we do our best to make it as easy as possible to place an order from our online store.

Credit cards

The default method on our online store is to use a credit card. We accept Visa, Mastercard, Discover, and American Express.

Amazon

On the cart and checkout page you may pick the option to pay with your Amazon.com account. Simply click the “Pay with Amazon” button and follow the instructions.

PayPal

If you’d prefer, when you visit the checkout page of our store you may select to pay via PayPal. To use PayPal, scroll to the bottom of the checkout page and follow the instructions. There are no additional fees for using this method, we offer it simply because some customers prefer PayPal.

Invoice/checks

If you don’t have a credit card or Paypal account, you can still place an order with us. Please contact us and we’ll put together an invoice for you.

Cash

We only accept cash payment in person, such as at an event. If you live locally (San Diego area) and would like to pay cash, please contact us.

Bartering for small farm animals, produce, etc.

Hey, we told you we were a little different, right? We will absolutely consider legitimate offers from local buyers in the San Diego area. Please contact us if you are interested in paying for your order with meat, produce, or live animals.

We’re absolutely serious.

Site security

We take your privacy and personal data seriously. We wouldn’t exist without your trust. Our online store transactions are secured using industry standard SSL certification. Credit card information is transferred directly to our credit card processor and not stored on our website.

Having Trouble with a Credit Card?

If you are trying to complete a transaction on our online store but are receiving an error related to your credit card, here are some steps you can take to try to resolve it yourself.

  1. Pay attention to what the error tells you. Generally, it is telling you exactly what the problem is. (Incorrect card number, phone number, zip code, CCV#.)
  2. Make sure your browser isn’t blocking the transaction. If you have private browsing or a setting that’s blocking Javascript, you may get an error. If those are enabled, try the transaction on another browser or change the settings. (Our transactions are secure, the form is transmitted via an SSL connection between our site and our credit card processor, Stripe.)
  3. Pick another payment option. If the problem persists, we offer three additional payment options. We offer payments via check, PayPal, or your Amazon.com account at no additional cost to you. 

If you need help completing a transaction, please don’t hesitate to ask us.